Jeg er et aldeles haabloest tilfaelde med hensyn til Smart TV . Jeg har boet I Canada og ville gerne have mulighed for at faa de amerikanske og sport kanalerne. Jeg har fundet det gennem Expat, og her faaet en absolute enestaaende service...paa alle tider af doegnet. Helle Ambrosius

Site unstable. 3 attempts at entering passwords, email address not recognised when I have used it for 15yrs. Reverting back to previous start screen. You name it didn't do it. Contacted 5 times eventually hopefully have cancelled my order

DON'T USE THEM I would not recommend you use this company, i subscribed for 1 month but they took money from my PayPal for 15 months after every month, i never use my PayPal so didnt realise they were still taking the money even though i only subscribed for a month. When i asked for a refund they quoted small print and terms and conditions (even though they could see i had not used the service) and refused a refund. DISGRACE. I am pursuing a refund through other avenues, its not about the money as its less than £100, its the principle of how badly we get treated in such matters.

I cancelled with them a day after signing up last year as their network dropped off and disconnected periodically, their technicians either on facebook, email or by phone were not able to resolve it. and now even though my subscription was cancelled they have charged me again on the anniversary of the sign up! so I am now fighting with paypal to return my money! because of my complaints last year they have blocked me from their facebook page and messenger so I now cannot get in touch with them!

I have used this VPN service from countries in Europe, North America, Australia and New Zealand. Currently I have a multiple country multiple device package. The support has been good. The staff that I deal with there are friendly, helpful and responsive. Because of IP tracking by in particular the BBC there are some procedures users need to follow; basically delete browsing history, and empty caches before attempting to browse to the BBC. I have tried other providers but have found them complicated and unable to reside on the same computer as other services or applications.

My sister and brother-in-law in Spain subscribed to this VPN 3 months ago and paid a year's subscription of £48. Since then they have not been able to access any UK channels either live or catch-up. The message comes up that IPlayer or ITV Player is not available outside the UK and avoiding this problem is the whole point of a VPN. I managed to get it to work once on a recent visit but subsequent attempts failed. They are only marginally computer literate and uninstalling and reinstalling each time they want to watch UK TV will be beyond them. Trying to repair the connection did not work. I am concerned now, reading other reviews, that they will be charged again in 9 months time regardless of whether they have managed to use the service or not. Bad enough that they have forked out money they can ill afford for a totally useless service without it turning into a permanent drain on their resources

I have Been with them for a few months now. First pretty good, but over the past months more and more drop outs. Trying to connect to the BBC now becoming impossible and it is clear that MyExpat are not admitting, that they cannot resolve the issue. Their IP mask is clearly identifiable and traceable by the BBC, regardless of using my old login and address. Had enough and looking for new provider now. Don't bother with them. Far too many issues

I just signed up (Nov 2017) and it doesnt work when accessing Sky Sports. Waste of a fiver ! It probably worked well at the beginning but the broadcasters can find the IP addresses now. Mind you HMA is also terrible so not sure where to go now.

A part the fact that it's not very easy to be connected, I chose the "one month " contract since I only wanted to try it. I payed the month more that I would have paied the month with a contract of one year. At the end, I realised later that Myexpat had taken monthly the 10 euro without any "alert" on my credit card. Now they don't want to give my money back. Never again

Really bad ! Nothing to add except don’t subscribe to this VPN. Only for a couple of months I got this and only could use it twice. I paid for the year and I clearly lost my money , well I guess this is how they make their business.

The Expat Network was OK but not totally reliable, and I discovered that their main competitors networks were better. I also found that their customer service department was not efficient and effective in dealing with a problem I had when I was charged twice.

Worked well for a while, couple of weeks, but recently is not reliable anymore. Help desk is fast to answer but always giving the same technical advice which doesn't help. Tried it on different WIFI in another state and still doesn't work well. I suspect to many users for the server...trying to have access to canadian TV.

It promised that within 5 minutes I could be watching British TV. Ha ha. That's a joke. I downloaded the software but couldn't get it to work. After struggling I finally gave up and call on Support that said a technician could do it for me via TeamViewer. He did but it took time (so how the hell was I supposed to do it?) Instead of access to British TV (which is what I understood) it gives access to BBC iPlayer and the Channel4 equivalent I did receive a message saying that other services were available via something else but I didn't understand how to do that. I managed to see a couple of BBC programmes before switching off and later on when I switched on again it was impossible to get it working. In the end I gave up and asked for and got my money back. That was just about the only good thing about the service. I certainly wouldn't recommend the service unless you are a computer technician.

I've used for about 1 year now although "used" is an overstatement. The service has some technical issues with DNS, sites cannot be reached, and even the VPN connection doesn't always establish. I've had many trouble tickets with the help desk and told to use different browsers if I want to watch live TV or Catch up TV, sometimes it works sometimes it doesn't. The last 2 weeks or so it doesn't work at all. The VPN connects but then the notorious error message appears "This content is not available in your area".