I used Tunnelr for 10 months, mostly connecting to Spanish and French servers to access public sites in those countries that are accessible only from those geographical locations. Those nodes disappeared in the fall and there is no information about whether they are gone for good or just temporarily. I have contacted service twice in the past two months about this, and never got an answer. Last blog entry is for March so no information about this in it.
I haven't had any issues with the service yet after staying with them for about 3 years now. I've tried others in the mean time just because the pull me in with the "lifetime" account and I end up coming back to tunnelr each and every time. This is mainly because I run linux and don't want to/ cant install weird windows tunneling programs and an just happy with an ssh tunnel or openvpn setup that they give. They also give access to ip's in london and atlanta ga. Also I don't get noticable slowdowns if any when connecting.
I liked the ability to SSH tunnel - it seemed to always work well. OpenVPN configuration on server side uses default cipher of BF-CBC 128 bit which is known to be insecure and is a puzzling choice. Despite requests to change this on their side customer service never replied. Which brings me to my next observation; if their customer service actually does respond to a support request you should consider yourself extremely fortunate as it is indeed a rarity from my experiences. The pricing plans are reasonable and they offer a discounted rate for a year commitment as opposed to month-to-month. All in all there are substantially better providers out there who take their customers’ concerns far more seriously and I will not be renewing my contract with them at its conclusion.